Frequently Asked Questions

Simply check our website every so often for promos and events. With our best rate guarantee, our direct online rate is definitely more favorable than online travel agencies such as Booking.com, Agoda, and Expedia.

Guests are allowed to visit the room. However, for overnight stays beyond the capacity of each room, there will be an extra person surcharge of ₱999.00 net inclusive of breakfast.

Yes, we do. Laundry services are chargeable by the article of clothing. Simply dial O or 128 via the in-room telephone more information and assistance on this matter.

Yes, we offer extra beds should you require one. Offered at ₱999.00 net with a breakfast for one (1). On the in-room telephone, simply dial local # 0, 127 or 0905 898 9003 and we will be happy to assist you.

Yes we have accredited Spa service partner. You may dial 0 for assistance on the in-room telephone.

Kindly email ask@stonehill.com.ph or you may use the website’s Facebook messenger feature, and a dedicated sales executive will assist you regarding your query within 24 hours.

Yes, we have a fitness center available for all in house guests. Equipments are powered by Chris Sports.

Yes, it is only a 20 minutes regular travel time while for rush hour it may take 30 minutes travel time.

Yes, we have accredited shuttle service partner.

Our hotel is located at corner 18th street and San Agustin Drive, Barangay 5, Bacolod. We are just a stone’s throw away from the city’s key location and sites, including Ayala Capitol Central Bacolod, SM City Bacolod, and Lacson Street, Business Area.

Yes, we do have breakfast included! All rates can be accessed here.

Yes, you can book on behalf of someone else. For guests using another person’s credit card in the hotel itself, a credit card authorization (CCA) form will be required.

The hotel accepts cash and all major credit cards. The website accepts PayPal and all major credit cards.

We are sorry, but pets are not allowed on our property.

A refundable deposit of ₱2,000.00 upon check-in for incidental charges. Should there be no additional charges incurred, the full amount will be refunded upon check-out.

Yes, but parking space is subject to availability. Free of charge for Valet parking is exclusive for in house guest only.

Standard check-in time is at 2 PM and check-out at 12 noon.

We are sorry, but all our suite rooms are strictly non-smoking. There will be a cleaning fee of ₱10,000.00 levied per incidence of smoking. For our guests’ comfort, there are designated smoking areas available at Skydeck.

Bookings made through the website are non-refundable.

Deluxe room has no windows and balcony.

Room service is available from 7am to 10pm on weekdays and 7am- 12mn on weekends.

Skydeck (Skybar & Vue Restaurant) opens from 6am to 11pm on weekdays and 1am on weekends.

A wireless internet connection is available throughout the hotel.

Breakfast is served from 6am to 10am, every day.